FAQ's

Eye Tests

Do you offer eye tests?

A full and comprehensive eye consultation is conducted by our GOC registered Optometrist. For full details please visit out Eye Tests page.

How much do you charge for eye tests?

Standalone comprehensive eye tests cost £40. The Optometrist will inform you whether or not you require spectacles. If you decide to purchase eye wear from us the eye test price will be reduced to £25.

Do you offer OCT eye examinations?

Optical coherence tomography (OCT) is an imaging technique that uses light waves to take cross-sectional pictures of your retina.

OCT examinations are best analyzed by a hospital eye consultant. For those that wish to have an OCT eye examination J.Hyde has established a referral network of local eye consultants that will undertake assessment, diagnosis and necessary treatment if required.

Can I book an NHS eye test?

J.Hyde only offer private eye tests.

Can I book an eye test for an under 16 year old?

As we do not provide NHS services we can only provide eye tests to those over the age of 16. However, our non prescription frames are available to purchase for anyone of any age.

How do I obtain my prescription?

Once you have had your eye test by an Optometrist you will be provided with a copy of your prescription which will be used to process an order for your lenses.

We can process your prescription even if your eye test has been carried out elsewhere.

To be legally valid the prescription must contain the date of the examination, signature of the optometrist, and date of expiry.

Eyewear

Where are your frames produced

Although designed and conceptualized in Europe, our frames are actually produced at a small selection of carefully handpicked manufacturing plants in China, Taiwan and South-Korea. Each of them is selected because of their expertise and experience regarding the  manufacturing and assembling of high quality optical frames, their high level of quality production as well their
proven track-record regarding environmental and social standards.

After production is finished, each individual is quality controlled by hand by a certified QC-company and checked on 27 individual points. Only the frames which are 100% QC-passed are finally shipped to us and offered for sale.

What materials are used for your eyewear?

For our acetate frames we use only the best handmade acetate color slates, coming from highly regarded acetate manufacturers like Mazzucchelli, Jin Yu, Jimei and TianYang. This ensures a unique individual character for each frame.

The material for our titanium frames is Grade 9 Japanese titanium procured from Ferdinand Wagner from Germany. The different colors are vacuum plated on the frames to ensure a solid scratchproof coating.

What is included in the basic price?

The basic price includes prescription/non-prescription lenses, thinning and glare protection/tints.

Do you offer a warranty?

All frames are covered by a two year factory warranty. This warranty covers any manufacturing  and/or assembly faults originated during the manufacturing process, and does not cover any breaks, wear or tear caused by continued use of the frame by the end-user.

These are the steps of our After Sales Service:

Send a clear picture of the damaged frame to: info@jhyde.co.uk

Please include your name and phone number in this mail. Based on the picture we are able to determine if the frame is covered by our factory warranty or not. You do NOT have to return the frame to us.

If covered by warranty: you can choose between the following 2 options:

We issue a “Discount Voucher Code” for the value of the damaged frame covered by warranty, which you can use during the check-out of your next online order.We send you a new replacement frame (if available). The frame will be free of charge , however the transport cost is at your charge. If you choose this option we will send you a PayLink for the amount of the transport cost, and we will ship the replacement frame as soon as we have received the payment. The better and more economical option will be to ship the replacement frame together with your next order.

Do you need any more help? If you have any doubts or questions, please don’t hesitate to contact us.

How do I know which eyewear style suits me?

We have expert stylists available in-store to help select eyewear that suits you face shape, colour, tone, hair and fashion style.

Do you sell prescription sunglasses?

A sunglasses range is available in-store and online. We offer either brown or grey solid tints online and a full range of colours in-store.

If you make have a specific colour in mind for the lenses, we can even match it to create perfect bespoke eyewear just for you.

Delivery & Returns

How long does it take for my order to arrive and how much will it cost?

We aim to fulfill all orders with 10 days of receiving payment. All delivery costs are covered by J.HYDE, all you need to do is sit back and wait for your new eyewear to arrive.

Can I return my eyewear/accessories?

Prescription Eyewear:

Once your eyewear has been glazed with prescription lenses it becomes
a bespoke product, normally not eligible for a return or refund.

However at J.HYDE we would like you to be 100% happy with your purchase and understand that issues can arise.

Please contact us and we will be happy to help in any way we can.

Non-prescription eyewear/accessories:

For non prescription eyewear J.HYDE offer a no quibble 14 day refund or exchange provided that:

- The product has not been used.

- The product is not damaged

- The product is in the original packaging.

If you would like return a product then please contact us for a returns note and post this along with the product to:

J.HYDE

12 Cannon Street

Birmingham

B2 5EN

Please note that the cost of shipping is covered by the customer.

Stores

Are your stores wheelchair accessible?

All J.HYDE stores are wheelchair accessible. External and internal doors are large enough to accomodate wheelchair access and our large retail areas allows for easy movement within the showroom. All of our equipment is mobile, dispensing desks are low and chairs can be removed. Staff are always on hand to assist with the frame selection process and offer any support.

Do I need to make an appointment to visit your store?

No, you are welcome to visit us any time during our opening hours.

Do you sell eye care products

We offer a range of high quality dry eye treatments which can be purchased in-store. Depending on your specific circumstances the Optometrist will be able to recommend suitable products following a consultation.

Can I buy eyewear online and return it in store?

Yes you can. Please have a look at our returns policy and get in touch if you would like to discuss returning any products.

Do you accept cash payments?

Yes we are still happy to accept cash payments as well as contactless or card.