Policies

Shipping policy

 

Prescription eyewear, non-prescription eyewear and accessories will be delivered to the address specified by you on your order as soon as possible by the Royal Mail Signed For service. We aim to dispatch all products within 10 days of the date of your order, subject to validation of your prescription. Please note we do not guarantee the availability of products or dispatch times. Subject to delays outside our control, the overall delivery period should not exceed 30 days.

 

Refund policy

 

Please check the goods as soon as possible after delivery to inspect for any damage, defects or discrepancies. In the event there is a problem with the goods please do not use the goods and return them as set out below.

J.HYDE will issue a full refund or replacement of goods in all instances where:

• prescription glasses/sunglasses or contact lenses are supplied to the wrong prescription/specification. products are supplied damaged
• products ordered by you (and which are confirmed by J.HYDE as
  available)  within 21 days of the dispatch date do not arrive at the delivery address.  
• products you have ordered are returned to J.HYDE as deliverable by the postal service
• you exercise your cancellation right and you have cancelled the
  Contract between us within the fourteen-day cooling-off period.

For non prescription eyewear J.HYDE offer a no quibble 14 day refund or exchange provided that:

• The product has not been used.
• The product is not damaged
• The product is in the original packaging.

If you would like return a product then please contact us for a returns note and post this along with the product to:

J.HYDE

Cannon Street

Birmingham

B2 5EP

Please note that the cost of shipping is covered by the customer.

 

 

Privacy policy

 

Thank you for considering shopping with J.HYDE Eyewear. Protecting your privacy and personal information is very important to us, and we want you to feel secure when you shop with us. This privacy policy outlines how we collect, use, and protect your personal information.

1. Personal Information We Collect:

We may collect personal information when you interact with our website, including:

• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit card number, billing address, and other relevant payment details.
• Prescription Information: If you choose to purchase prescription glasses, we may collect your prescription information from your eye doctor.
• Other Information: Information related to your browsing and shopping behaviour on our website.

 

2.        How We Use Your Personal Information:

We use your personal information to provide you with our products and services, process payments, and communicate with you about your orders. We may also use your personal information to:

• Improve our website and services.
• Send promotional offers and marketing materials about our products and services.
• Analyze website usage and trends to improve our business operations.
• Comply with legal requirements.

 

3.        Information Sharing:

We may share your personal information with third-party service providers who assist us in conducting our business operations. For example, we may use third-party shipping providers to deliver your orders. We may also share your information with our marketing and advertising partners to better understand our customers and improve our marketing efforts.

We will not share or sell your personal information to any other third-party without your consent unless required by law.

 

4.        Cookies:

We use cookies to personalize your shopping experience and make it more efficient. Cookies are small files that are stored on your computer or mobile device when you visit our website. They allow us to remember your preferences, store items in your shopping cart, and analyze your browsing behavior on our website.

 

5.        Security:

We take the security of your personal information seriously and have implemented reasonable measures to protect it. We use industry-standard encryption technologies to protect your payment and personal information during transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6.        Your Rights:

You have the right to access, update, or delete your personal information that we have collected. You can also opt-out of receiving marketing materials from us at any time. To exercise these rights or if you have any questions or concerns about our privacy policy, please contact us at info@jhyde.co.uk

 

7.        Changes to Privacy Policy:

We reserve the right to update this privacy policy at any time. We will post any changes on our website and notify you by email if necessary. Your continued use of our website after any changes to the policy indicates your acceptance of the revised policy.

 

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us.

 

Terms of service

 

Thank you for letting me know. Please find below the revised terms and conditions for J.HYDE Eyewear based on the United Kingdom jurisdiction.

1. Services:

We provide an online store for purchasing glasses and prescription glasses. We also provide related services, such as processing payments, and delivering your orders.

 

2.   Payment:

We accept payment through various payment methods, including credit cards, debit cards, and PayPal. Payment is due at the time of purchase.

 

3.   Shipping:

We ship our products to customers in the United Kingdom. We strive to ship orders within 3-5 business days after receiving payment. Shipping times may vary depending on the destination.

 

4.   Returns and Exchanges:

We accept returns and exchanges within 30 days of delivery. Please contact us to initiate a return or exchange. All returned products must be in new, unused condition, and include all original packaging and accessories. We reserve the right to refuse any returns or exchanges that do not meet our return policy criteria.

 

5.   Intellectual Property:

All content on our website, including text, images, and graphics, are the property of J.HYDE Eyewear and are protected by United Kingdom and international copyright laws. You may not use or reproduce any content on our website without our express written permission.

 

6.   Limitation of Liability:

We are not liable for any damages or losses resulting from your use of our website or services. We are not responsible for any damages or losses resulting from the actions or inactions of third-party service providers, including shipping providers and payment processors.

 

7.   Indemnification:

You agree to indemnify and hold harmless J Hyde Eyewear, its affiliates, and their respective officers, directors, employees, agents, and representatives from any and all claims, damages, liabilities, costs, and expenses arising from your use of our website or services.

 

8.   Governing Law:

These terms and conditions are governed by the laws of the United Kingdom without regard to its conflict of law provisions. Any legal action arising from these terms and conditions must be brought in the courts located in the United Kingdom.

 

9.   Changes to Terms of Service:

We reserve the right to update these terms and conditions at any time. We will post any changes on our website and notify you by email if necessary. Your continued use of our website after any changes to the terms of service indicates your acceptance of the revised terms.

 

Thank you for choosing J Hyde Eyewear. If you have any questions or concerns about our terms and conditions, please do not hesitate to contact us.