Returns & Refunds

Prescription Eyewear

Once your eyewear has been glazed with prescription lenses it becomes a bespoke product, normally not eligible for a return or refund.

However at J.HYDE we would like you to be 100% happy with your purchase and understand that issues can arise.

Please contact us and we will be happy to help in any way we can.

Non Prescription Eyewear and Accessories

For non prescription eyewear J.HYDE offer a no quibble 14 day refund or exchange provided that:

- The product has not been used.

- The product is not damaged

- The product is in the original packaging.

If you would like return a product then please contact us for a returns note and post this along with the product to:


12 Cannon Street


B2 5EN

Please note that the cost of shipping is covered by the customer.

At J.Hyde we hope that you are happy with your purchase.