Terms of Service

Effective date: 30 October 2026

Company name: JEKYLL & HYDE EYEWEAR LIMITED
Registered in England and Wales. Company number: 13856480
Contact: info@jhyde.co.uk · 0121 643 7066

1. Introduction

Welcome to J.HYDE. These terms apply to your use of our website and services, including purchases made online or in our studios. By using our services you agree to these Terms of Service. If you do not accept them, please do not use our services.

2. What we offer

  • J.HYDE frames — Dr. J and HYDE — sold online as frame only, and in our studios

  • Signature eyewear and Heyelander frames, available in our studios only

  • Private eye tests, lens consultations, style consultations and reglazing at Birmingham City Centre and Mere Green

  • Zeiss prescription lenses, supplied and fitted in our studios only

3. Orders and eligibility

To place an order, you must be 18 or older and provide accurate, complete information. We may refuse or cancel any order that appears fraudulent or incomplete.

4. Prescriptions

Prescription lenses are dispensed in studio. If you bring a prescription from elsewhere, it must be current and issued by a qualified optometrist; we may ask to see it. We may decline a prescription that is unsuitable or outside our parameters, and we can test your eyes instead.

5. Pricing and payment

All prices are in GBP (£) and include VAT unless stated otherwise. Payment is required in full at the time of purchase. We accept major debit and credit cards, Apple Pay and Google Pay.

6. Delivery and collection

Online frame orders are dispatched free within the UK, usually within 3 working days. Prescription eyewear ordered in studio is usually ready in 7 to 10 working days for single vision and 10 to 14 working days for varifocals and specialist lenses. Full details are in our Shipping & Delivery policy.

7. Returns and exchanges

Full details are in our Returns & Refunds policy. In summary:

  • Frames bought online: returnable within 14 days of delivery, unworn and in original condition.

  • Frames bought in studio without prescription lenses: exchange or store credit within 14 days of purchase, unworn and in original condition.

  • Prescription eyewear: not returnable once lenses are made. If your vision or fit isn't right, come back in — we review it clinically and remake the lenses where an adjustment is needed.

  • Signature, Custom and Bespoke eyewear: made to order and not eligible for return or exchange.

Nothing in these terms affects your statutory rights.

8. Guarantees and aftercare

Clear Zeiss lenses supplied by J.HYDE carry an 18-month manufacturer's guarantee against superficial scratching through normal everyday wear — one replacement set per purchase, clear lenses only. Frame adjustments are free for as long as you own your J.HYDE frames. Faulty items are assessed individually. See our aftercare guide.

9. Website use and intellectual property

All site content (images, text and logos) is owned or licensed by Jekyll & Hyde Eyewear Limited. Use without permission is prohibited.

10. Limitation of liability

We are not liable for indirect or consequential losses, or for failure to perform obligations due to events beyond our control.

11. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the English courts.

12. Updates to these terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.